Frequently Asked Questions

Everything you need to know about shopping with One Hundred Stars.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Yes, once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's tracking portal.

Are your products ethically sourced?

At One Hundred Stars, we prioritize quality and ethics. We work closely with our manufacturers to ensure fair labor practices and the use of sustainable materials wherever possible.

Do you offer gift wrapping services?

Yes, we offer premium gift wrapping and the option to include a personalized message at checkout for a small additional fee.